FAQs
Questions before ordering? These are the things customers ask us most often. If you still need help, email hello@aerorascals.com or use our contact page.
Where is Aero Rascals based?
Aero Rascals is a family-run aviation apparel brand based in Dorset, England. Every design is created in the UK.
Where are my Aero Rascals products made and shipped from?
Our T-shirts and sweatshirts are printed to order through trusted production partners in the United States, United Kingdom and European Union.
For customers in the United States, most orders are printed and shipped domestically within the US. For customers in the UK and Europe, production may take place in the UK or EU depending on the product and destination.
How long will my order take to arrive?
Every Aero Rascals garment is printed specifically for your order, so there is a production period before dispatch. Delivery time then depends on your destination and the carrier handling the final journey.
For the current processing and delivery information, please see our Shipping Policy.
Will I receive tracking?
When your order ships, we’ll send a dispatch email with tracking information where available. Tracking availability can vary depending on the delivery partner and destination.
What garments do you use?
Our standard T-shirts use the Gildan Softstyle 64000, a lightweight unisex T-shirt with a modern classic fit. Our sweatshirts use the Gildan Heavy Blend 18000, a medium-heavy unisex crewneck with a classic fit.
Fibre content can vary by colour, so check the individual product page for the most relevant garment information.
How do I choose the right size?
Every product page includes a garment-specific Size & Fit Guide. We recommend comparing those measurements with a T-shirt or sweatshirt you already own.
Lay your garment flat, measure across the chest and from the shoulder to the hem, then compare those measurements with the guide before ordering.
How do personalised products work?
Products that offer personalisation include a personalisation option on the product page. Enter the requested details carefully and check spelling, dates, airfield information or aircraft registration before adding the item to your cart.
What if my order arrives damaged, faulty or incorrect?
Email hello@aerorascals.com with your order number and, where helpful, a clear photo of the issue. We’ll review it and arrange the appropriate resolution in line with our Refund Policy.
Can I return or exchange an item if I change my mind or choose the wrong size?
Because every garment is printed specifically for your order, we do not operate a general returns or exchange service for change of mind or incorrect sizing. Please check the Size & Fit Guide before ordering.
For the full terms that apply to returns, replacements and refunds, please see our Refund Policy.
Still need help?
Email us at hello@aerorascals.com or use our contact page. We’re always happy to help with a question before or after ordering.